Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, choose your challenge from the options, in case your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or providing mistaken info will result in the remark being eliminated.

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The right way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Present an outline of your challenge (we’ve included a number of widespread problems under)

In case your case gets resolved, please delete your remark. Or, at the very least update it to say resolved. It will help users that also need help get the eye they want. Thank you!

Please word: We will’t show you how to until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by quite a few reasons. Danger management is extremely necessary. Please notice that we will only show you how to if we deem your case to be authentic, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our workforce works extremely onerous to resolve these points as quickly as attainable and some instances can take time to resolve however please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries akin to bank transfers or shopping for crypto with credit/debit cards.

● Notice: It will possibly take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.