Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your difficulty from the choices, in case your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or providing fallacious info will lead to the comment being removed.

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Easy methods to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your concern (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can assist customers that also need help get the eye they want. Thank you!

Please word: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extraordinarily essential. Please notice that we will only aid you if we deem your case to be reputable, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily exhausting to resolve these issues as soon as potential and a few instances can take time to resolve but please take note the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit cards.

● Word: It could actually take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.