Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, select your challenge from the options, in case your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering improper info will lead to the comment being removed.

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The right way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present an outline of your difficulty (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your remark. Or, at the least update it to say resolved. It will assist customers that also need assistance get the attention they need. Thanks!

Please observe: We will’t make it easier to until you provide us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by quite a lot of reasons. Danger control is extraordinarily essential. Please notice that we will solely assist you to if we deem your case to be respectable, when you've got attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extremely arduous to resolve these issues as quickly as potential and some instances can take time to resolve but please consider the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving multiple messages on this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries akin to financial institution transfers or buying crypto with credit score/debit cards.

● Word: It could take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.