Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, select your situation from the options, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing mistaken info will lead to the remark being eliminated.

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Methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide a description of your problem (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your remark. Or, at the very least replace it to say resolved. This can assist customers that still need assistance get the eye they want. Thank you!

Please word: We will’t show you how to until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to do so.

● Withdrawal Danger might be triggered by various causes. Danger management is extremely essential. Please notice that we will only assist you if we deem your case to be respectable, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as quickly as attainable and a few instances can take time to resolve however please bear in mind the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries reminiscent of bank transfers or buying crypto with credit/debit cards.

● Observe: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will end in a ban.