Waiting for almost a week for 2 Step Authenification to reset

Hey guys.

I did not log in for years. Acquired my telephone stolen and doubtless even my gmail hacked. I still received the only deposit I made on that website from my pockets which I can show and in addition nonetheless acquired the password. It still does not let me in.

So I ship a 2 step verification reset. Its been a few week now and I am nonetheless ready. I badly want the BTC on it (i saved them there years in the past, virtually forgot about it. Have to be value like about 1000 bucks now).

Do you guys assume one thing went improper there?